Refund policy

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Fees:

A 5% restocking fee applies to all returns
Original shipping costs are non-refundable
Return shipping costs are the customer's responsibility

To be eligible for a return, your item must be in the same condition as when you received it: unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at support@unifiber.net.

Returns should be sent to:

Unifiber
Phantom 14
5126 RJ Gilze
Netherlands

If your return is accepted, we'll send you instructions on how and where to send your package.

Important: Items sent back without first requesting a return will not be accepted.

Important for International Returns

If you are located outside the European Union, please be aware that:

Return shipping costs to the Netherlands can be significant (often similar to original shipping rates)
Any customs duties, taxes, or import fees incurred during the return process are your responsibility

We ship from the Netherlands. International customers should factor in potential return costs when ordering, as these can be substantial for destinations such as Australia, North America, Asia, and the Middle East.

When We Cover Return Shipping

Unifiber will cover return shipping costs and waive the restocking fee only in the following cases:

You received a defective or damaged item
You received the wrong item (different from what you ordered)
The product does not match the description on our website

In these cases, contact us at support@unifiber.net with photos and a description of the issue. We will arrange and cover the return shipping.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item. We'll evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned:

Custom products (special orders or personalized items)
Sale items or gift cards

Exchanges

The fastest way to get what you want is to return the item you have. Once the return is accepted, you can place a new order for the replacement item.

European Union 14-Day Cooling-Off Period

If your order was shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Please note: A 5% restocking fee and return shipping costs apply. Original shipping costs are non-refundable.

To qualify, your item must still be:

in the same condition you received it
unworn or unused
with tags
in the original packaging

You'll also need the receipt or proof of purchase.

Refunds

We will notify you once we've received and inspected your return and let you know if the refund has been approved.

If approved, you'll be automatically refunded to your original payment method within 10 business days.

Please note: A 5% restocking fee will be deducted from your refund. Original shipping fees and return shipping costs are non-refundable.

It can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and you haven't received your refund, please contact us at support@unifiber.net.