Essentials Modular RDM & SDM Compatible Boom Head
30-day returns
Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Return Fees:
- A 5% restocking fee applies to all returns
- Original shipping costs are non-refundable
- Return shipping costs are the customer's responsibility
To be eligible for a return, your item must be in the same condition as when you received it: unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, contact us at support@unifiber.net.
Returns should be sent to:
UnifiberPhantom 14
5126 RJ Gilze
Netherlands
If your return is accepted, we'll send you instructions on how and where to send your package.
Important: Items sent back without first requesting a return will not be accepted.
Important for International Returns
If you are located outside the European Union, please be aware that:
- Return shipping costs to the Netherlands can be significant (often similar to original shipping rates)
- Any customs duties, taxes, or import fees incurred during the return process are your responsibility
We ship from the Netherlands. International customers should factor in potential return costs when ordering, as these can be substantial for destinations such as Australia, North America, Asia, and the Middle East.
When We Cover Return Shipping
Unifiber will cover return shipping costs and waive the restocking fee only in the following cases:
- You received a defective or damaged item
- You received the wrong item (different from what you ordered)
- The product does not match the description on our website
In these cases, contact us at support@unifiber.net with photos and a description of the issue. We will arrange and cover the return shipping.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item. We'll evaluate the issue and make it right.
Exceptions / Non-returnable Items
Certain types of items cannot be returned:
- Custom products (special orders or personalized items)
- Sale items or gift cards
Exchanges
The fastest way to get what you want is to return the item you have. Once the return is accepted, you can place a new order for the replacement item.
European Union 14-Day Cooling-Off Period
If your order was shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
Please note: A 5% restocking fee and return shipping costs apply. Original shipping costs are non-refundable.
To qualify, your item must still be:
- in the same condition you received it
- unworn or unused
- with tags
- in the original packaging
You'll also need the receipt or proof of purchase.
Refunds
We will notify you once we've received and inspected your return and let you know if the refund has been approved.
If approved, you'll be automatically refunded to your original payment method within 10 business days.
- Please note: A 5% restocking fee will be deducted from your refund. Original shipping fees and return shipping costs are non-refundable.
It can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return and you haven't received your refund, please contact us at support@unifiber.net.
One head. Every mast. Total control.
The newly developed Unifiber boom head (patent pending) delivers truly plug-and-play convenience with universal mast compatibility. After hundreds of hours of R&D, we've created a new standard in solid and secure boom head connection that performs optimally for all riders - from juniors to PWA professionals.
This innovative design features two collars that close around the mast to evenly distribute forces without point-loading the mast. The original installed Clamcleats® make it easy to fine-tune the tension of each lever individually, ensuring the boom head wraps perfectly around the mast.
We've engineered this system to function in harmony with the forces generated under load. Play is minimized, and the mast maintains its natural bend curve, resulting in an immediate and direct feel that riders of all levels will appreciate.
Features that make a difference
- Universal fit for all masts (SDM or RDM) with quick-swap adapters
- Even force distribution prevents mast damage
- Clamcleat® tension adjustment for perfect fit
- "Direct fit" geometry for quick, hassle-free attachment
- Modular design fits all "Configure Me" boom bodies
- Tool-free boom head swapping takes seconds
- Optional performance bolts increase stiffness by 10% (included with HD and Elite models)
For riders who demand versatility
With one boom head, multiple boom bodies, and one tail, you can create multiple high-performance booms of different sizes - maximizing your budget, storage space, and baggage allowance.
The ESSENTIALS version features 4.0mm pre-stretched polyester ropes and original Clamcleats for reliable performance at an accessible price point.
We build gear to last — and we back it up.
- Year 1 — Unconditional: Full coverage, no questions asked. Any issue, we make it right.
- Year 2 — Conditional: Continued coverage against manufacturing defects.
Hold onto your proof of purchase. If you need us, we're here.
For warranty claims on products purchased from a retailer, please contact the store where you bought the product. They will coordinate with us to resolve any issues under warranty. Find a dealer
Estimate shipping
Approximate estimate based on the selected product price and quantity.
The exact shipping rate appears at checkout.
Taxes & import duties
Local duties and taxes are not collected at checkout. They are settled with the carrier or customs on delivery. See our shipping policy.
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