HD Uphaul String
30-day returns
Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Return Fees:
- A 5% restocking fee applies to all returns
- Original shipping costs are non-refundable
- Return shipping costs are the customer's responsibility
To be eligible for a return, your item must be in the same condition as when you received it: unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, contact us at support@unifiber.net.
Returns should be sent to:
UnifiberPhantom 14
5126 RJ Gilze
Netherlands
If your return is accepted, we'll send you instructions on how and where to send your package.
Important: Items sent back without first requesting a return will not be accepted.
Important for International Returns
If you are located outside the European Union, please be aware that:
- Return shipping costs to the Netherlands can be significant (often similar to original shipping rates)
- Any customs duties, taxes, or import fees incurred during the return process are your responsibility
We ship from the Netherlands. International customers should factor in potential return costs when ordering, as these can be substantial for destinations such as Australia, North America, Asia, and the Middle East.
When We Cover Return Shipping
Unifiber will cover return shipping costs and waive the restocking fee only in the following cases:
- You received a defective or damaged item
- You received the wrong item (different from what you ordered)
- The product does not match the description on our website
In these cases, contact us at support@unifiber.net with photos and a description of the issue. We will arrange and cover the return shipping.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item. We'll evaluate the issue and make it right.
Exceptions / Non-returnable Items
Certain types of items cannot be returned:
- Custom products (special orders or personalized items)
- Sale items or gift cards
Exchanges
The fastest way to get what you want is to return the item you have. Once the return is accepted, you can place a new order for the replacement item.
European Union 14-Day Cooling-Off Period
If your order was shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
Please note: A 5% restocking fee and return shipping costs apply. Original shipping costs are non-refundable.
To qualify, your item must still be:
- in the same condition you received it
- unworn or unused
- with tags
- in the original packaging
You'll also need the receipt or proof of purchase.
Refunds
We will notify you once we've received and inspected your return and let you know if the refund has been approved.
If approved, you'll be automatically refunded to your original payment method within 10 business days.
- Please note: A 5% restocking fee will be deducted from your refund. Original shipping fees and return shipping costs are non-refundable.
It can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return and you haven't received your refund, please contact us at support@unifiber.net.
Extra comfort, every session
The HD Uphaul String is one of the most popular uphauls on the market, trusted by windsurfers worldwide for its comfort-focused design and reliable performance. With extra thickness and padding, it eliminates sore hands and makes rig recovery smoother and easier—especially during long sessions or heavy conditions.
Comfort meets function
Built with elastic rope, the uphaul stays snug against the mast when not in use, reducing drag and avoiding tangles. The thicker grip makes a big difference when lifting a wet sail—especially for those who uphaul frequently or in demanding conditions. It’s the perfect blend of durability, comfort, and streamlined design.
Why windsurfers choose the HD Uphaul String
- Thick, padded construction – Reduces hand fatigue and rope burn
- Elastic retention system – Keeps uphaul secure and out of the way
- Durable build – Holds up to repeated use in all conditions
- Streamlined profile – Minimizes drag while sailing
- Market favorite – One of the most sold and trusted uphauls in windsurfing
For all windsurfers
Whether you’re a beginner learning the basics or an experienced sailor who prefers comfort and control when uphauling, the HD Uphaul String delivers what matters: pain-free handling, reliable function, and more enjoyable time on the water.
We build gear to last — and we back it up.
- Year 1 — Unconditional: Full coverage, no questions asked. Any issue, we make it right.
- Year 2 — Conditional: Continued coverage against manufacturing defects.
Hold onto your proof of purchase. If you need us, we're here.
For warranty claims on products purchased from a retailer, please contact the store where you bought the product. They will coordinate with us to resolve any issues under warranty. Find a dealer
Estimate shipping
Approximate estimate based on the selected product price and quantity.
The exact shipping rate appears at checkout.
Taxes & import duties
Local duties and taxes are not collected at checkout. They are settled with the carrier or customs on delivery. See our shipping policy.